Our best in class Customer Success team helps you set, measure, and exceed your goals

We help companies launch Bonusly to their organizations and offer ongoing strategy and support. We're here to help you ensure global program adoption, improve employee engagement and retention, boost interdepartmental collaboration, promote company values, and so much more.

Our Customer Support team typically responds within 1 Day between 9am and 9pm ET, Monday through Friday

95% of our Customer Support team's chat ratings are 😃 or 🤩


"There is no greater satisfaction than helping our customers build high-performing and highly-engaged teams."

Adrianne Hipsher
Manager, Customer Education & Support

We’ve got you covered every step of the way

Our Customer Success team is here to help you make your recognition program fun, easy, and successful.


Flexible support

We’re just a phone call, email, chat, or zoom meeting away! Our support extends across multiple channels - from regular check-ins with your dedicated Customer Success Manager to our online Help Center and Customer Support Team.


Comprehensive onboarding & implementation

We've built an engaging and goal-driven process for onboarding our customers and implementing Bonusly solutions to ensure you and your team are set up for success.


Continuous education and training

With Bonusly’s Learning Center, you’ll have 24/7 access to on-demand training including videos, activities, and downloadable resources to guide you through the set-up, launch and management of your Bonusly account. 


Strategy-building resources

We've rolled Bonusly out to in-office employee groups, remote and distributed teams, and global organizations, so we know how to get all kinds of employees excited about Bonusly! 🌎🌍🌏

We’ll make sure you have the resources you need for a smooth and successful employee launch and ongoing recognition success.

Implementation and launch done right

"We connected it with our HRMS, performed tests, and invited employees within just three weeks."

Daniel McAdams, President of Andiamo, a technology recruiting firm with 200+ employees

#delight-the-customer is one of Bonusly's core company values. Embodying this value looks like:

  • Providing a delightful experience
  • Making Bonusly fun and smart
  • Delivering value over the long term
  • Taking time to listen to and empathize with the customer
  • Being accountable for how people experience our product and interact with our company

Want to learn more about Bonusly?



Ready to experience Bonusly?

Request a demo with one of our recognition experts.