Our Customer Success team will help you set, measure, and exceed your goals

We help companies launch Bonusly to their organizations and offer ongoing strategy and support. We're here to help you ensure global program adoption, improve employee engagement and retention, boost interdepartmental collaboration, promote company values, and so much more.

Our Customer Support team typically responds within 30 minutes between 9am and 9pm ET, Monday through Friday

98% of our Customer Support team's chat ratings were 😃 or 🤩 so far this year

betty-ernst

"Partnering with HR and People Ops folks to help them reach their goals is what gets us out of bed every day — even if we sometimes work in our PJs!"

Betty Ernst, Head of Customer Success

Success, support, implementation, and education

We've built a robust process for onboarding our customers and implementing Bonusly solutions with a focus on scalable, tech-touch solutions. Our Customer Success team is here to help you make your recognition program fun, easy, and successful.

Getting started with Bonusly

Here are the steps we take to help you meet and exceed your goals for your recognition program:

Kickoff call 📞

Once you sign on the dotted line, we’ll connect you with your Customer Success Manager (CSM) to arrange a kickoff call where you’ll discuss your Bonusly launch. 🚀

Account configuration

We’ll work with you to ensure Bonusly is set up the way you want it, from your custom currency name and company awards to your HRIS and chat integrations!

Admin and manager training

We’ll make sure your Bonusly admins and managers are equipped to access the benefits of Bonusly via training sessions, videos, and our Help Center.

Communication strategy and resources

We've rolled Bonusly out to in-office employee groups, remote and distributed teams, and global organizations, so we know how to get all kinds of employees excited about Bonusly! 🌎🌍🌏

We’ll make sure you have the resources you need for a smooth and successful employee launch. 

Ongoing check-ins

Your hands-on CSM will work with you before, during, and after launch to set success metrics, track them, and ensure Bonusly meets your company goals.

On-call support

Our Customer Support team typically responds to in-app troubleshooting requests within 30 minutes — a bit longer on nights, weekends, and holidays.

Implementation and launch done right

"The internal response out of the gate was fantastic. As the system admin and [a] user of Bonusly, I have been very impressed with the solution."

Lance F., Head of Information Security for a company with 201-500 employees, via Capterra

#delight-the-customer is one of Bonusly's core company values. Embodying this value looks like:

  • Providing a delightful experience
  • Making Bonusly fun and easy
  • Delivering value over the long term
  • Taking time to listen to and empathize with the customer
  • Being accountable for how people experience our product and interact with our companylaptop-emoji-01

Want to learn more about Bonusly?

 

 

Ready to get serious?

Request a demo with one of our recognition experts